East Riding of Yorkshire Federation of GP Federations
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How the service works
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East Riding of Yorkshire Federation of GP Federations
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Frequently asked questions about the service
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How does the service work?
Patients will be able to book appointments through their practice either by telephone or in person. All appointments are to be offered on an equal basis. These appointments are pre-bookable, with some on-the-day appointments also available. The appointments are for routine primary care – they are not out-of-hours, urgent care or minor injuries.
Patients may opt for an appointment which requires them to attend their consultation at another practice or location, and may be seen by someone who is not their regular doctor. They can be seen anywhere that is convenient for them – for example if a patient lives in Goole but works in Beverley, they may want an appointment in Beverley after work. In the new service arrangements, they will be able to have it.
Where can I attend an Improving Access appointment?
The following practices run Improving Access clinics. These appointments are available for all patients registered in the East Riding of Yorkshire to book into.
- The Snaith and Rawcliffe Medical Group
- The Ridings Medical Group
- The Hessle Grange Medical Practice
- Montague Medical Practice, Goole
- Gilberdyke Health Centre
- Howden Medical Centre
- The Old Fire Station Surgery, Beverley
- The Beverley Health Centre
- The Medical Centre, Driffield
- Holderness Health
- Greengates Medical Group, Beverley
- Anlaby Surgery (Haltemprice Leisure Centre)
- Park View Surgery, Hessle
- North Beverley Medical Centre
- Bartholomew Medical Group, Goole
- Practice Three, Bridlington
The Improving Access service has a number of HUB sites which are centrally located in each area. These are the main sites that provide weekend appointments:
- Beverley HUB – The Beverley Health Centre
- Bridlington HUB – Practice Three
- Montague HUB – Montague Medical Practice
- Gilberdyke HUB – Gilberdyke Health Centre
- Brough HUB – The Ridings Medical Group, Brough
You can view the timetable of when Improving Access appointments are available at each site below.
What are the East Riding of Yorkshire Primary Care Networks?
General Practices are each part of a Primary Care Network (PCN) working together with community, mental health, social care, pharmacy, hospital and voluntary services to develop a greater provision of personalised, integrated care. PCN’s build on existing Primary Care services and collectively plan to improve services for their population. The East Riding of Yorkshire is grouped into seven PCN’s which are:
- Beverley
- Bridlington
- Cygnet
- Harthill
- Holderness
- River and Wolds
- Yorkshire Coast and Wolds
Improving access for patients includes early mornings (before 8am Monday to Friday), late evenings (after 6.30pm Monday to Friday); Saturday and Sunday mornings 9am– 1pm.
Clinical Commissioning Groups across the country have been mandated to have improved access in place by 1 October 2018. The service will be available to all patients living in the East Riding of Yorkshire Clinical Commissioning Group (ERY CCG) area across the seven Primary Care Networks.
FAQs – about the service
If I attend an appointment at a new location, can this GP view my records?
Yes. You will be asked to give your consent for your record to be shared with the person who carries out your consultation. If you do not want your record to be shared in this way, you will not be able to book and appointment in the Improving Access service.
How will this appointment be made available to my usual GP?
The person who you see for your appointment will be able to enter all the details about the consultation into your record using the IT system. Your own GP will be able to follow up your consultation if necessary.
If my usual surgery uses ‘triage’ method, how will this fit in?
Improving Access is the same as your regular GP service – it is routine primary care. You may find that you go through the usual triage process with your practice Care Navigator before being offered an appointment to make sure that you see the right person for your needs.
Will I be able to book other additional services e.g. blood testing, inoculations, sexual health, nurse appointments?
Yes. You will be able to book an appointment with a GP, a nurse or a healthcare assistant for most of the routine procedures that you would expect from your practice.
How far in advance can I book?
You will be able to book appointments up to six weeks in advance.
Can I request to see my usual GP? Or for religious reasons, can I request male/female GP?
You can request to see a male or female clinician. However, your appointment may not be with your usual GP. If you would prefer to see your usual GP, you will need to let the receptionist know at the time of booking.
Will pharmacies be open accordingly, especially those within GP surgeries?
Practice dispensaries may not be open during the improving access hours. If you are given a prescription you may need to have this filled at a local community pharmacy.
Can I see my usual GP at a new location or if I can only access my usual location?
While it is possible that you may see your usual GP for an appointment at an alternative location to your registered practice, this is unlikely and will depend on the staffing schedule. If you wish to see your own GP, you will need to book that appointment at your registered practice.
Can I do drop in/same day appointments?
While this is not a drop-in or walk-in service, there will be some on-the-day appointments available for people who need them.
Will there be a priority system e.g. if I work during usual GP hours?
No. All appointments in the service are available to everyone on a first-come, first-served basis.
My GP usual provides home visits, how will this work?
It will not be possible to offer home visits in the Improving Access service.
What if I am running late to my appointment?
Should you arrive late for your appointment it will be at the discretion of the clinician whether they are able to see you or not.
How can I change or cancel my appointment?
You have two options to change or cancel your appointment:
- Call your registered practice.
- Call the Improving Access HUB on 01482 458 262 between the hours of Fridays 6.30pm-8pm, Saturdays & Sundays 8.30am-12.30pm.
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