What are the East Riding of Yorkshire Primary Care Networks?
General Practices are each part of a Primary Care Network (PCN) working together with community, mental health, social care, pharmacy, hospital and voluntary services to develop a greater provision of personalised, integrated care. PCN’s build on existing Primary Care services and collectively plan to improve services for their population. The East Riding of Yorkshire is grouped into seven PCN’s which are:
- River and Wolds
- Yorkshire Coast and Wolds
FAQs – about the service
If I attend an appointment at a new location, can this GP view my records?
Yes. You will be asked to give your consent for your record to be shared with the person who carries out your consultation. If you do not want your record to be shared in this way, you will not be able to book and appointment in the Improving Access service.
How will this appointment be made available to my usual GP?
The person who you see for your appointment will be able to enter all the details about the consultation into your record using the IT system. Your own GP will be able to follow up your consultation if necessary.
If my usual surgery uses ‘triage’ method, how will this fit in?
Improving Access is the same as your regular GP service – it is routine primary care. You may find that you go through the usual triage process with your practice Care Navigator before being offered an appointment to make sure that you see the right person for your needs.
Will I be able to book other additional services e.g. blood testing, inoculations, sexual health, nurse appointments?
Yes. You will be able to book an appointment with a GP, a nurse or a healthcare assistant for most of the routine procedures that you would expect from your practice.
How far in advance can I book?
You will be able to book appointments up to six weeks in advance.
Can I request to see my usual GP? Or for religious reasons, can I request male/female GP?
You can request to see a male or female clinician. However, your appointment may not be with your usual GP. If you would prefer to see your usual GP, you will need to let the receptionist know at the time of booking.
Will pharmacies be open accordingly, especially those within GP surgeries?
Practice dispensaries may not be open during the improving access hours. If you are given a prescription you may need to have this filled at a local community pharmacy.
Can I see my usual GP at a new location or if I can only access my usual location?
While it is possible that you may see your usual GP for an appointment at an alternative location to your registered practice, this is unlikely and will depend on the staffing schedule. If you wish to see your own GP, you will need to book that appointment at your registered practice.
Can I do drop in/same day appointments?
While this is not a drop-in or walk-in service, there will be some on-the-day appointments available for people who need them.
Will there be a priority system e.g. if I work during usual GP hours?
No. All appointments in the service are available to everyone on a first-come, first-served basis.
My GP usual provides home visits, how will this work?
It will not be possible to offer home visits in the Improving Access service.
What if I am running late to my appointment?
Should you arrive late for your appointment it will be at the discretion of the clinician whether they are able to see you or not.
How can I change or cancel my appointment?
You have two options to change or cancel your appointment:
- Call your registered practice.
- Call the Improving Access HUB on 01482 458 262 between the hours of Fridays 6.30pm-8pm, Saturdays & Sundays 8.30am-12.30pm.